Mastering the Art of Reference Checks: The 5 Best Questions Every Hiring Manager Should Ask
Introduction
Reference calls are pivotal in the hiring process, offering invaluable insights into a candidate's past performance, strengths, and potential challenges. However, not all reference calls are created equal. To truly uncover the gold hidden within these conversations, it's crucial to ask the right questions. In this blog post, we'll delve into the best questions to ask during a candidate reference call, why they're effective, and what you should look for in the responses.
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"What sets [candidate] apart from others you've collaborated with in this position?"
Why it works
This question allows the reference to highlight the candidate's unique strengths and qualities, providing a clear picture of what distinguishes them.
What to look for
Pay attention to specific examples or traits that showcase the candidate's value and potential contributions to the role.
"Would you enthusiastically rehire this individual? If not, what factors influenced your decision?"
Why it works
This question gets to the core of the candidate's performance and suitability for the role, prompting the reference to assess their overall impact.
What to look for
Listen for the reference's level of enthusiasm and any factors cited for not rehiring the candidate, which can reveal areas for improvement or potential concerns.
Question: "What distinguished this candidate's team from others you've encountered?"
Why it works
This question provides insights into the candidate's teamwork and collaboration skills, as well as the dynamics of their previous work environment.
What to look for
Look for descriptions of team dynamics, leadership style, and contributions to team success to assess the candidate's ability to thrive in different settings.
"Could you highlight someone who may not have the same rapport with [candidate] as you do? What factors contribute to their lack of compatibility?"
Why it works
This question explores potential interpersonal dynamics and challenges, shedding light on the candidate's ability to navigate diverse working relationships.
What to look for
Seek insights into the candidate's communication style, conflict resolution skills, and ability to build rapport with colleagues to understand compatibility or friction.
"How do you anticipate [candidate] will adapt to my management approach?"
Why it works
This question assesses the candidate's adaptability and compatibility with your management style, helping to predict their fit within the team.
What to look for
Pay attention to insights into the candidate's responsiveness, flexibility, and potential alignment with your management philosophy to inform expectations for onboarding and performance management.
Conclusion
Asking the right questions during a candidate reference call is crucial for gaining meaningful insights into the candidate's suitability for the role and fit within your organization. By focusing on these key questions and listening closely to the responses, you can uncover valuable information to inform your hiring decisions and build a strong, successful team.
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