4 Examples of Top Leaders Admitting Their Mistakes

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If you’re a leader, you’ll inevitably make mistakes. But what do you do next?

We found our four favorite real-world examples of leaders admitting to their mistakes, along with learnings for each one. Read on for more details.

Oprah Winfrey, media executive

In a commencement speech to the 2008 Stanford graduates, Oprah Winfrey told the story of a scandal that rocked her school for girls in South Africa.

The Situation

  • Oprah founded a school for girls in South Africa in 2007

  • That year, a dorm matron was accused of sexual abuse of students

  • Oprah took action by hiring investigators, recruiting a trauma specialist for students

  • She personally traveled to South Africa to resolve the crisis 

  • Oprah expressed what she learned:

    “ I understand now the mistakes I made, because I had been paying attention to all of the wrong things. I’d built that school from the outside in, when what really mattered was the inside out.”

Lessons Learned

  • Be genuine when owning up to mistakes.

    Oprah was very vulnerable in admitting that she played a part in facilitating sexual abuse, and showed genuine remorse

  • Take concrete steps to show you are serious about creating a resolution

  • Don’t spend time worrying or feeling bad about the situation; simply take action

Eric Yuan, CEO of Zoom

Yuan apologized publicly for the vulnerabilities of Zoom and promised to work to meet standards of privacy and security.

The Situation

  • Video conferencing tool, Zoom, exploded in popularity in March 2020

  • Increase in users also came with increase in security and privacy issues

  • Video meetings could be “hijacked” by malicious users

  • Yuan released a memo apologizing to users

  • Also appeared on various news outlets to speak about issues

  • Admitted the company moved too quickly

  • Promised the Zoom team would correct shortcomings

Lessons Learned

  • Moving too fast can have consequences

  • Have to consider liabilities carefully and put the needs of customers first

  • Apologize and commit to doing better - then, actually follow through

Mark Zuckerberg, co-founder and CEO of Facebook

We know what you’re thinking. Zuckerberg admitting to a mistake? Isn’t he a master of the dodge and weave? Yet, in the infamous hearing where Mark Zuckerberg faced the U.S. Senate in regards to concerns over users’ private data

The Situation

  • 87 million profiles accessed by political firm Cambridge Analytica.

  • Questions raised about privacy and collection of user data

  • Facebook’s ability to protect users scrutinized

  • Zuckerberg admitted “we didn’t do enough to prevent these tools from being used for harm as well”

  • He remained calm and rational throughout the hearings, giving clear answers

  • Took personal responsibility for Facebook’s lack of oversight

Lessons Learned

  • Thorough explanations are required and expected

  • However, it takes discipline not to “overexplain” and end up seeming overwhelmed

  • Leaders need to take responsibility for organization-wide mistakes

  • Public opinion can be maintained through crisis

Sheila Marcelo, founder and CEO of Care.com

Marcelo recounts the time she fired someone, but realized it was the wrong move:

The Situation

  • Employee used foul language on a blog post

  • Made the decision to fire the employee on a Friday

  • Marcelo regretted the decision

  • Rehired the employee on Monday

  • On the same day, discussed the situation with the company and apologized for the rash decision

Lessons Learned

  • Wrong decisions can be reversed

  • Act fast when mistakes occur

  • Apologizing does not indicate weakness

Did any of these leaders lose all of what they’ve worked hard for by taking ownership of their mistakes? No. They learned from their mistakes, then continued on to become even more successful.

Let's take this as a lesson and see what comes out of admitting to our own mistakes.

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