Don’t Just Receive Feedback. Take action too.

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We spend a lot of time talking about receiving feedback, but that’s not the only thing.

What we really care about is one’s ability to receive feedback…and then take action on it.

Jack Zenger and Joseph Folkman quantified the impact of taking action on feedback:

Specifically, our aggregate data show that three-fourths of those receiving the lowest leadership effectiveness scores who made an effort to improve, rose on average 33 percentile points in their rankings after a year. That is, they were able to move from the 23rd percentile (the middle of the worst) to the 56th percentile (or square in the middle of the pack).

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