Frequently asked questions
General
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ManageBetter is a comprehensive manager enablement platform that provides managers with the tools they need to make data-driven decisions, give precise feedback, and create tailored performance reviews and suggestions - with one easy click. Learn more about our product below:
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If you’re experiencing an empty dashboard, it just means that you haven’t added any employees or projects to the platform. To populate your dashboard, simply add your first employee and then request or add projects for them. Once you've done this, an employee card will appear on your dashboard, allowing you to access their profile and view important information such as their projects, feedback received, performance analytics, and more.
If you've followed the steps to add an employee and projects to their timeline but are still seeing an empty dashboard, please contact us. We will be happy to investigate and assist you with resolving the issue right away.
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Notifications in ManageBetter keep you informed about recent activity related to your team. You'll receive alerts when feedback is submitted for an employee, when an employee has submitted a project, or when an employee adds a project for another employee while providing feedback. Clicking on a specific notification will allow you to view additional project or feedback details. Notifications help you stay on top of important tasks and up-to-date with your team's progress and activities.
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If you have any questions, feedback, or bug reports, you can reach out to us in two ways: using our Contact Us form or emailing us at support@managebetter.com. Our support team is available to assist you and will respond as soon as possible. When reporting a bug, please provide as much information as possible about the issue, including the steps you took that led to the problem, the browser and device you were using, and any error messages or screenshots that may help us understand the issue.
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Absolutely! Our platform leverages our own in-house AI technology across various features, with a notable application in our review builder functionality. Our review builder page enables you to create effective performance reviews by using feedback phrases and performance metrics. We understand that privacy and confidentiality are paramount, and rest assured, our AI is designed with strict safeguards to protect your data. If you have any specific concerns, we're here to address them and ensure your privacy is protected.
Employees
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To add an employee:
From the main dashboard, click on the “+” symbol next to Employees, or navigate to the left side menu and select Employees, then click the +Add employee button.
Fill in the employee's full name, email, pronouns, job title, and start date in the designated fields.
Click Save to complete the process.
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To edit an employee:
Navigate to the left side menu and select Employees.
Locate the employee you want to edit and click the pencil icon.
Update the employee’s information.
Click Save to confirm the changes.
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To delete an employee:
Navigate to the left side menu and select Employees.
Locate the employee you want to delete and click the “x” icon.
Confirm the deletion by clicking Yes.
Please note that this action is irreversible and all the data related to this employee will be deleted as well.
Projects
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To view an employee’s project:
From your dashboard, navigate to the employee you want to view projects for.
Select their name card to be taken to their project timeline.
Here you'll find all their recorded projects listed from newest at the top to oldest at the bottom, organized by quarter.
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The "Request" feature lets employees document their own projects, fostering a sense of ownership and a deeper understanding of their roles. By using this feature, employees can log project details, track their progress, and update work statuses. This active involvement not only enhances project transparency but also encourages self-reflection, helping employees identify their strengths and improvement areas.
For sensitive projects or during the onboarding of new hires, managers might need to add projects on employees' behalf. The decision between these approaches depends on specific circumstances and the objectives for employee development and project documentation. Leverage the "Request" feature to elevate team engagement and productivity.
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Adding a project or inviting your employee to add their own project to their project timeline helps to document their work and accomplishments, making it easier to evaluate their performance and potential for advancement.
To add a project for an employee:
Log in to your ManageBetter account.
From the dashboard, select the employee you want to add a project for.
Navigate to the Projects tab.
Click on the Add projects button and choose either Request to invite the employee to record projects they’ve completed or opt to add the employee’s project details yourself.
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To edit or delete an existing project entry:
From your dashboard, navigate to the employee whose project you need to edit or delete.
Select their name card to be taken to their project timeline.
On the top menu options located under the employee’s name, select Projects if you’re not already there.
Once you're on the Projects tab, you'll see a list of all the projects completed by that employee. Hover over the project name you want to edit and click on it to be taken to the individual project's page.
On the project’s page, click on the three dots at the top right of the page and select Edit project or Delete project.
To edit a project, update the project details and click Submit to save the changes.
To delete a project, click the Delete button to confirm the deletion of this project. (Note: This action is irreversible and all the data related to this project will be deleted as well.)
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To share your employee’s time:
From your dashboard, navigate to the employee whose timeline you want to share.
Select their name card to be taken to their project timeline.
On the top menu options located under the employee’s name, select Projects.
In the grey banner, select the clipboard icon to copy the employee’s timeline as a link to share, or click the mail icon to send their project timeline via email.
Sharing your employee's timeline can boost motivation by highlighting their progress and achievements. It's also an effective way to promote transparency and showcase an employee's contributions and accomplishments to peers.
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The star ratings below each project provide a quick and overall evaluation of an employee's project performance. As a manager, you can use this rating to quickly assess how a project went at a glance, with 1 star indicating an unsatisfactory performance, and 5 stars indicating an exceptional performance.
On the other hand, our feedback score rating system uses feedback phrases selected by you and your peers to generate a more detailed feedback score. This system is based on observed competency-based behaviors and provides more specific and detailed information than the star rating system.
By using both systems, you can gain a clearer understanding of your employee's performance and identify areas for improvement.
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When several employees collaborate on a project, it's essential to ensure clarity in the project timeline. To achieve this, we recommend that each employee highlights their specific contributions in their own project timeline. This approach keeps things transparent and helps everyone understand individual responsibilities and achievements better.
By having team members document their individual tasks, milestones, and outcomes in their timelines, we can easily assess the overall project progress and success. It also fosters better communication and collaboration among team members, as they can readily grasp each other's contributions and identify opportunities for further cooperation or improvement. Emphasizing individual involvement in the timeline ensures that everyone's efforts and hard work receive due recognition, promoting a sense of ownership and accountability within the team.
Feedback
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"Record feedback" allows you to submit feedback directly for an employee as their manager, while "Ask for feedback" invites a colleague or the employee themselves to provide feedback. With "Record feedback," an email will be sent to the designated reviewer/s with a link inviting them to add their feedback for an employee. Manager feedback is essential for guiding employees toward company goals and setting clear performance expectations, while peer feedback offers valuable insights from different perspectives and promotes collaboration and teamwork within the organization. Together, both types of feedback contribute to a well-rounded understanding of an employee's strengths, areas for improvement, and overall progress.
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Providing feedback to your employees is crucial for fostering their professional growth and development, as well as ensuring alignment with company goals and performance expectations. Consistent, constructive feedback also helps build a positive work environment where employees feel supported, engaged, and motivated to excel.
To add feedback for an employee:
From the dashboard, select the employee you want to add or request peer feedback for.
Next, click on the Feedback tab from the top menu located just under the employee’s name.
Choose to either Record feedback to submit feedback directly for an employee or Ask for feedback to invite colleagues or the employee themselves to provide feedback.
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To search for a particular feedback phrase, you can utilize the "Find" feature in your browser. Here’s how:
Open your preferred browser (i.e. Safari, Chrome, Firefox, Edge).
Navigate to the feedback page.
Press Command + F on Mac/iOS or Control + F on Windows/Android. This will open the "Find" bar at the top or bottom of your browser window.
Type in the desired string or substring you're looking for in the "Find" bar.
As you type, your browser will highlight any matching phrases on the webpage.
By following these instructions, you can easily locate the desired feedback phrase using the "Find" feature in your browser.
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While we currently don't have a dedicated "self-review" option, we have a workaround that allows employees to evaluate their own performance. To trigger a self-review request:
From the dashboard, select the employee who would like to conduct a self-review.
Next, click on the Feedback tab from the top menu located just under the employee’s name.
Click on the Ask for feedback button located at the top of the page, add the employee as a reviewer, select the competencies you’d like the employee to focus on, and click Send feedback request to trigger a self-review request email to be sent directly to the employee.
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While we currently don’t have a dedicated upward review option, we have a workaround that allows managers to collect feedback from employees. To trigger an upward review:
From the dashboard, add yourself (manager) as an employee.
Next, click on the Feedback tab from the top menu located just under your name.
Click on the Ask for feedback button, add your employees as reviewers, select the competencies you’d like them to focus on, and click Send feedback request to trigger an upward review request email to be sent directly to the employees.
Peer comparison
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The peer comparison page lets you compare one employee’s performance with their peers. The page displays the employee’s overall score and shows how they rank in comparison to peers. You can also compare an employee’s competency scores with others on your team by using the dropdown menu. The competency differences are further described through selected phrases, providing valuable insight into the employee's performance relative to the team.
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An overall score of "N/A" means the employee hasn't received any competency feedback yet. Once the employee has received feedback on at least one competency, the platform will generate an overall score for them.
Competency details
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The competency details page provides a closer look at an employee’s performance for each individual competency. It displays their overall score, peer ranking, feedback phrases, and project examples for the specific competency. Simply use the drop-down on the right side of the page to select the competency you want to see an in-depth view of.
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The competencies that appear in the drop-down menu are the ones that the employee has received feedback for. If a competency is not showing up, it's because no feedback has been given for it yet. Once feedback is added for a new competency, it will show up in the drop-down for you to see.
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A competency score of "N/A" means the employee has not received any feedback for that specific competency. We suggest measuring your team using a set of pre-defined competencies to avoid seeing "N/A" in your employee ranking.
Review builder
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Our review builder page enables you to create effective performance reviews by using feedback phrases and performance metrics. You can customize the review requirements to focus on specific competencies, time frames, and peer feedback providers. By using our review builder, you can save time and provide feedback based on observed behaviors and insights, leading to more effective feedback and growth for your team.
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We understand that there are situations where the review builder generator might show inconsistencies with plural and singular verb tenses when "they/them" pronouns are used. We want to assure you that we are fully aware of this issue, and it is a top priority for us. Rest assured, we have already included it in our product roadmap for a prompt resolution.
While we can't provide an exact timeframe for when this will be fixed, please know that we are actively working on it. We genuinely appreciate your patience and understanding as we strive to deliver the best possible experience.
In the meantime, we suggest utilizing a grammar checker to review the final output and correct any instances of plural-singular pronoun inconsistencies until we roll out a fix.
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At ManageBetter, we've integrated AI technology with human insights, making it incredibly easy for you to select observed employee behaviors for truly personalized and fair performance reviews. Our extensive library of feedback phrases is designed to assist you in recalling specific behaviors effortlessly, sparing you from the need to rack your brain for examples. With our feedback and review builder, you have the power to choose behaviors you observe from your team members, which then allows our platform to generate targeted reviews that focus on their individual strengths and areas for improvement.
The benefit of AI-generated feedback is that it goes beyond generic compliments, providing you with precise and meaningful insights to share with your employees. Transparency and fairness remain at the core of our system, as evaluations are based on the behaviors you observe, guaranteeing consistency and objectivity throughout the review process. With AI as your trusted ally, we aim to make feedback and reviews easier while maintaining a human connection.
Managing your account
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To update your account details:
Navigate to the left side menu and select Settings.
Here, you have the option to update your name and/or email address.
Make the desired changes, then click Edit to save and update your information on file.
Please note that when you update your email address, this will be the new email address your magic link will be sent to for future logins.
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To cancel your subscription:
Navigate to the left side menu and select Subscription.
Under the “Current Plan” section, click the Cancel plan button.
Confirm the cancellation by clicking the Cancel plan again.
Once your subscription is canceled, your payment method will no longer be charged. However, you will still be able to use ManageBetter until the end of your current billing period, as noted on the cancellation page. We're sorry to see you go, and if you have any issues or questions about canceling your subscription, please don't hesitate to contact us.
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Welcome back! To reactivate your subscription:
After you log in to your ManageBetter account, navigate to the left side menu and select Subscription.
Under the “Current Plan” section, click the Reactivate plan button.
Confirm the reactivation by clicking the Reactivate plan button again.
Privacy & security
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Recognizing that employee data is highly sensitive, we prioritize privacy and security in every aspect of our operations. You are our only customer, which means we do not engage in any third-party advertisements or sell your personal data to anyone. ManageBetter operates solely on subscription revenues.
Rest assured that when you entrust us with your information, we employ industry-standard protection measures, including HTTPS 256-bit encryption and SSL (Secure Sockeys Layer), to ensure that your data is encrypted and comprehensible only to our servers.
To further safeguard your privacy, we enforce strict regulations regarding access to personal information. Only employees who genuinely require it for their work are granted permission to access such data. This stringent approach minimizes the risk of unauthorized access and ensures that your information remains in capable hands.
We will also never share or sell your personal information to a third party without your consent. For more information, see our Privacy Policy. Rest assured, your information is safe with us.
As part of our ongoing commitment to security, we continuously enhance our security measures to proactively stay ahead of potential threats. Your privacy and safety are our top priorities, and we are fully dedicated to upholding the highest standards of data security to safeguard your information effectively.
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HTTPS 256-bit encryption is an advanced encryption technology that ensures that your information is encoded in a highly secure manner, making it virtually impossible for unauthorized parties to access or decipher. SSL (Secure Sockets Layer) further reinforces this protection by establishing a secure connection between your browser and our servers, guaranteeing that your data remains confidential, safeguarded, and inaccessible to anyone without proper authorization.
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To cancel your subscription:
Navigate to the left side menu and select Subscription.
Under the “Current Plan” section, click the Cancel plan button.
Confirm the cancellation by clicking the Cancel plan again.
Once your subscription is canceled, your payment method will no longer be charged. However, you will still be able to use ManageBetter until the end of your current billing period, as noted on the cancellation page. We're sorry to see you go, and if you have any issues or questions about canceling your subscription, please don't hesitate to contact us.
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Welcome back! To reactivate your subscription:
After you log in to your ManageBetter account, navigate to the left side menu and select Subscription.
Under the “Current Plan” section, click the Reactivate plan button.
Confirm the reactivation by clicking the Reactivate plan button again.